FAQs

My package is lost, what should I do?

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team at hello@shopboldswim.com

Where is my order? I have not received it yet?
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
For all orders, please allow 2-6 business days from the date of shipment for your parcel to arrive.
Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.